Community Standards

Every introduction on Mutually has someone’s name behind it. These standards describe how we expect members, and the people who describe them, to treat one another — in the app, in messages and when you meet. They’re part of our Terms of Use. This draft has not yet been reviewed by counsel.

Be who you say you are

• Use your real name, your real age and recent photos of yourself — no one else in them without their permission, and no filters that change how you look.
• Be honest about your relationship status and what you’re looking for.
• Don’t pretend to be someone else, and don’t describe someone you don’t actually know.
• One account per person. Don’t share your account or sign in as anyone else.

Be kind, and take no for an answer

• A decision not to go ahead is private and final. Don’t ask why, and don’t try to find out who said what.
• No pressure, harassment, stalking, threats, insults or intimidation — in messages or in person.
• No hate: don’t attack or demean anyone for their race, ethnicity, nationality, religion or belief, caste, sex, gender identity, sexual orientation, age, disability or health.
• No sexual content or requests in messages, and never anything sexual involving anyone under 18.
• Stop when someone asks you to stop, or goes quiet.

Keep things private

• What someone shares with you in an introduction is for you. Don’t screenshot, record, forward or post it.
• Don’t share anyone’s contact details, address, location or photos without their permission.
• Don’t tell people they were considered for an introduction, or who answered what.

If you describe a friend

• Write honestly, from what you actually know. Say when you’re not sure.
• Describe character, not looks, and don’t rate anyone.
• Never share something you were told in confidence, or anything that could put someone at risk.
• You’re not vouching for anyone’s safety — if you know of a safety concern, tell us instead.

Meet safely

• Meet somewhere public for the first few times, tell a friend where you’ll be, and make your own way there and back.
• Don’t pressure anyone to drink, to go somewhere private, or to stay.
• You can leave at any time, for any reason, and so can they.

No commerce, no scams

• Don’t sell, promote, advertise or recruit for anything.
• Never ask for money, gifts, investments, cryptocurrency or financial details. If someone asks you, report them.
• Don’t send links to anything that isn’t yours to share, or that tries to collect someone’s details.

Nothing illegal or harmful

• Nothing that breaks the law, promotes violence or self-harm, or exploits anyone.
• If someone may be in danger, contact local emergency services first, then tell us.

What happens if these are broken

• Anyone can block or report from any conversation or introduction. The person you report is never told who reported them.
• A person on our Trust & Safety team reviews every report, usually within 24 hours, and sooner when someone may be at risk.
• Depending on what happened, we may send a reminder of these standards, pause new introductions, limit messaging, or remove an account — and, where someone may be at risk, involve the authorities. Serious harm means removal the first time.
• Every decision is logged. We’ll tell you when we act on your account and why, where we safely can, and you can appeal from the notice you receive.

For meeting safely and where to get help, see the Safety centre. If you’re in danger, call your local emergency number first.